Case Management & Care Coordination Associate at Reliance Health

Posted on: Fri 02-06-2023

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Case Management & Care Coordination Associate

Location: Lagos

Employment type: Full time

Category: Clinical Services

Description

The Case Management & Care Coordination Associate is responsible for analyzing and reporting fraud, waste, and abuse data, managing the escalation of emergency cases, conducting mortality investigations, overseeing general case management and care coordination activities, managing at-risk cases, and monitoring ICU admissions of enrollees receiving healthcare services from providers within the Reliance HMO Providers network.

Responsibilities

Analyze claims data, billing records, and other relevant information to identify patterns, anomalies, and potential cases of fraud, waste, and abuse
Utilize data analytics tools and techniques to identify trends, outliers, and potentially fraudulent activities
Manage the escalation of emergency cases, ensuring timely and appropriate interventions for enrollees in critical or life-threatening situations
Collaborate with healthcare providers, emergency services, and internal teams to coordinate and facilitate emergency care and support
Conduct investigations into cases involving the mortality of enrollees to determine the cause, identify potential gaps in care, and assess the quality of care provided
Collaborate with medical professionals, forensic experts, and internal teams to gather relevant information and conduct thorough investigations
Monitor ICU admissions of enrollees, ensuring appropriate utilization and timely interventions, assessing the necessity and appropriateness of continued stay in the ICU
Maintain accurate documentation of emergency cases, including communication, actions taken, and outcome
Ensure compliance with applicable laws, regulations, and company policies related to fraud, waste, and abuse investigations, emergency case management, mortality investigations, general case management, managing at-risk cases, and ICU admissions

Requirements

Bachelor’s Degree in Medicine, Nursing, or related disciplines
Knowledge of healthcare operations, fraud prevention, and regulatory compliance.
Experience in conducting fraud, waste, and abuse investigations is preferred.
Knowledge of emergency management protocols and procedures.
Familiarity with mortality review processes and quality improvement initiatives.
Knowledge of legal and regulatory requirements related to fraud, waste, and abuse investigations, emergency care, and case management.
Professional certifications in fraud examination, case management, or related fields (e.g., Certified Fraud Examiner, Certified Case Manager) are advantageous.

Benefits