Posted on: Mon 31-03-2025

MetroHealth HMO is a health maintenance organizationproviding health insurance services to individuals, family, groups and companies.

 

We are recruiting to fill the position below:

 

Job Title: Registered Nurse - Call Center Executive

Location: Lagos Island, Lagos

Employment Type: Full-time (Hybrid)

 

Responsibilities

• The Call Center Executive will be responsible for the following:
• Receive calls from Clients, Providers and Staff
• Receives calls from enrollees
• Responds to clients within approved timeline
• Responds appropriately to situations in accordance with standard care metrics
• Give pre-authorization to care
• Understand the use of IT application for customer care correspondence (CC Metrics)
• Use the CC Metrics optimally
• Escalates for update of provider directory and hospital details when received from providers
• Escalates information received to appropriate office
• Educate requesting call-in clients on MetroHealth products
• Co-manage care escalated from providers and clients till resolution
• Manages provider grievance emanating from MetroHealth operations
• Improve turnaround time for pre-authorization issuance
• Any other task as assigned by HOD

 

Qualifications

• BSc, BA in relevant fields
• Minimum of 1 year experience as a call centre professional.
• Hmo experience is an added advantage
• Excellent verbal and written communication skills
• Customer Care

Nursing background is a must.

 

 Salary

N150,000 Monthly.

 

Application Closing Date

Not Specified.

 

How to Apply

Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.

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