Posted on: Mon 14-03-2022

Oceanic Health Management Limited is one of the largest Healthcare insurance providers in Nigeria offering optimum services that is second to none in the healthcare industry. Our friendly environment and smart use of technology has enabled us offer excellent HMO services to our clients who are spread across multiple industries in Nigeria.

We are recruiting to fill the position below:

Job Title: Call Centre Executive

Location: Lagos

Employment Type: Full-time

Job Description

• Receive calls from OHML Clients, Providers and Staff
• Manages Call Centre correspondence
• Responds to clients within approved timeline
• Give pre-authorization to care
• Understand the use of IT application for customer care correspondence
• Emergency handling protocol and escalation
• Calls providers whenever assigned by the HOD for various communiques
• Escalates complaint received to appropriate office at OHML
• Responds appropriately to situations in accordance with standard care metrics
• Manages provider grievance emanating from OHML operations.

Requirements

• Nursing Degree from school of Nursing or BSc. Nursing or Experienced call centre executive from HMO
• Post NYSC
• Good interpersonal skills
• Sound work ethic
• Proficiency in MS Office Suite
• Good clinical judgement
• Apt to learn.

Application Closing Date

21st March, 2022.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

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