Supervisor - Client Services Vacancy at MetroHealth HMO Limited


Posted on: Mon 25-01-2021

MetroHealth HMO is a Nigerian leading health management organization with an aim to render unparalleled technology-based and comprehensive primary, secondary, and tertiary health care services across the country. MetroHealth was registered by the regulatory authority, the National Health Insurance Scheme (NHIS) to operate as a national HMO in 2013.

With over 650 partner hospitals, we are committed to rendering world-class preventive and curative health care services to our clients in the easiest and stress-free method. We understand that every client is unique and deserves flexible, specialized solutions; therefore we embrace an individualized approach towards taking excellent care of our clients.

We are big on maximizing the blessings of technology to render 21st century-based health services making sure our clients are in the best state of health.

We are recruiting to fill the position below:

Job Title: Supervisor - Client Services

Location: Lagos

Reporting Line: Head - Client Services

Job Responsibilities

General:

  • To establish, cultivate and maintain business relationships with assigned clients.
  • Schedule and attend meetings with clients or interacting with them via telephone or written communication.
  • Responsible for advising the management about the client needs
  • Responsible for preparing and providing weekly schedule of planned activities.
  • To meet client needs so members are satisfied, resulting in retention.
  • To conduct “How the Scheme Works” presentations for new businesses.
  • To ensure prompt delivery of ID cards for additional members.
  • To work with Account department to ensure prompt payment of premiums.
  • To work with account department to generate monthly renewal list.
  • Identify key challenges of clients and proffer solutions where necessary.
  • To draft and ensure client service extension agreement for businesses are updated.
  • Identifying as well as developing sources to get more clients through existing customer engagement/feedback.

Duties

  • Preparing health tips in accordance with the WHO calendar.
  • Scheduling and anchoring Health talks and preventive programs.
  • To conduct quarterly review meetings with clients.
  • Training client services executives.
  • Conduct customer service workshops and presentations.
  • Monitor and measure client satisfaction.
  • Develop surveys and capture client information.

Business Development:

  • Ensure repeat-business from clients
  • Develop and foster growth within existing clients through proactively soliciting for additional members and/or up-selling to higher plans and/or value add services and products
  • Support Business /Product Development by communicating existing customer feedback
  • Any other assignment as required by Management.

Requirements

  • Minimum of B.Nsc or any other Health related discipline
  • Minimum of 5 years cognate experience in Health insurance industry is compulsory.
  • At least 2 years’ experience in a supervisory position overseeing accounts in different sectors.
  • Effective time management, communication and organizational skills.
  • Previous experience of working in an HMO is compulsory.

Note: Experience in HMO industry is compulsory

Application Closing Date

5th February, 2021.

Method of Application

Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.

Note: Only shortlisted candidates will be contacted.