MetroHealth HMO is a Nigerian leading health management organization with an aim to render unparalleled technology-based and comprehensive primary, secondary, and tertiary health care services across the country. MetroHealth was registered by the regulatory authority, the National Health Insurance Scheme (NHIS) to operate as a national HMO in 2013.
With over 650 partner hospitals, we are committed to rendering world-class preventive and curative health care services to our clients in the easiest and stress-free method. We understand that every client is unique and deserves flexible, specialized solutions; therefore we embrace an individualized approach towards taking excellent care of our clients.
We are big on maximizing the blessings of technology to render 21st century-based health services making sure our clients are in the best state of health.
We are recruiting to fill the position below:
Job Title: Supervisor - Client Services
Location: Lagos
Reporting Line: Head - Client Services
Job Responsibilities
General:
- To establish, cultivate and maintain business relationships with assigned clients.
- Schedule and attend meetings with clients or interacting with them via telephone or written communication.
- Responsible for advising the management about the client needs
- Responsible for preparing and providing weekly schedule of planned activities.
- To meet client needs so members are satisfied, resulting in retention.
- To conduct “How the Scheme Works” presentations for new businesses.
- To ensure prompt delivery of ID cards for additional members.
- To work with Account department to ensure prompt payment of premiums.
- To work with account department to generate monthly renewal list.
- Identify key challenges of clients and proffer solutions where necessary.
- To draft and ensure client service extension agreement for businesses are updated.
- Identifying as well as developing sources to get more clients through existing customer engagement/feedback.
Duties
- Preparing health tips in accordance with the WHO calendar.
- Scheduling and anchoring Health talks and preventive programs.
- To conduct quarterly review meetings with clients.
- Training client services executives.
- Conduct customer service workshops and presentations.
- Monitor and measure client satisfaction.
- Develop surveys and capture client information.
Business Development:
- Ensure repeat-business from clients
- Develop and foster growth within existing clients through proactively soliciting for additional members and/or up-selling to higher plans and/or value add services and products
- Support Business /Product Development by communicating existing customer feedback
- Any other assignment as required by Management.
Requirements
- Minimum of B.Nsc or any other Health related discipline
- Minimum of 5 years cognate experience in Health insurance industry is compulsory.
- At least 2 years’ experience in a supervisory position overseeing accounts in different sectors.
- Effective time management, communication and organizational skills.
- Previous experience of working in an HMO is compulsory.
Note: Experience in HMO industry is compulsory
Application Closing Date
5th February, 2021.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the "Job Title" as the subject of the email.
Note: Only shortlisted candidates will be contacted.