Life action plus ltd, a national health maintenance organization (HMO) is currently requesting from suitably qualified candidates to fill the under listed vacant position:

 

Position: Call Center Agent

Location: Lagos

 

Duties and Responsibilities

. Engage in telephone communication with all stakeholders 

. Provide pleasnat customer experience through superior customer service method, problem solving and real time issue resolution

. Explain benefits, eligibility status, enrollment processing procedures and status of authorizations and referrals to callers

. Answers call professionally and respond to customer inquireies

 

Qualification

. Must be a Bachelor holder or its equivalent in any health related discipline or a Certified registered NURSE

. A minimum of 3 years experience or a minimum of 1 year in a call center

. Ability to communicate effectively in oral and written english

. Must be willing to work on shift basis for a t least 8 hours

. Knowldge of operations of the National Health Insurance Scheme (NHIS) and Health Maintanance Organizations will be an added advantage

. Proficiency in the use of MS Office Suite

 

How to apply:

Candidates with a  minimum of 2 years experience should attach and forward their applications with Job Titles as subject of mail to:

 

[email protected]

 

or by courier or hand delivery to:

 

Life Action Plus Limited 

Floor 4, LAPO Place, 18 Dawson Road Benin City, Edo State

 

Signed 

Management