Posted on: Wed 26-04-2023

 

Sisa Method - Our client who provides Medical Aesthetic Services, is recruiting to fill the position below:

 

Job Title: Customer Service Representative

Location: Lagos

 

Job Summary

As Customer Service Representative (CSR) you will act as the first point of contact for customers, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency and must be genuinely excited to help customers.

 

Responsibilities

Respond to inbound phone calls, address customers’ questions about products and services, and process payments or returns.

Generate sales leads, identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

 

Requirements

Candidate must possess at least Bachelor's Degree in relevant field.

Proven customer support experience.

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

 

Application Closing Date

31st May, 2023.

 

Method of Application

Interested and qualified candidates should:

Click here to apply online

Or

Send their Resume to: [email protected] using the Job Title as the subject of the email.

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