Health Information Management / Customer Service Officer at Lily Hospitals Limited

Posted on: Mon 10-06-2024

Lily hospitals Limited, established since 1984 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. Renowned for delivering exceptional clinical services, Lily hospitals have been committed to providing patient-centered, responsive, and technology-driven care across various locations in Nigeria to both citizens and foreign nationals. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Health Information Management / Customer Service Officer

Location: Warri, Delta

Employment Type: Full-time

Work place Type: Onsite

Job Description

  • We are seeking a Health Information Management Officer who will also serve as a Customer Service Personnel to join our dynamic team.
  • The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

  • Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations.
  • Retrieve and compile medical records for patient care, research, and legal purposes.
  • Process patient admissions, transfers, and discharges by accurately updating records and documentation.
  • Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries.
  • Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes.
  • Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner.
  • Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy.

Requirement & Qualifications

  • Bachelor's Degree in Health Information Management or related field.
  • Certification in Health Information Management preferred.
  • Proven experience in health information management and customer service in a healthcare setting.
  • Strong communication, interpersonal, and problem-solving skills.
  • Knowledge of medical terminology and patient privacy laws.
  • Ability to multitask, prioritize, and work efficiently in a fast-paced environment.


Salary in line with industry standards.

Method of Application

Interested and qualified candidates should send their CVs to: [email protected] using "Applying for the Position of Health Information Management Officer (Customer Service) (Warri)" as the subject of the mail.