Customer Service Assistant at Health Assur Ltd.
Health Assur Ltd, a new health management company requires the services of a suitable candidate to fill the position below. This position is at the entry level with good growth potential and room for career advancement
Job Title: Customer Service Assistant (entry level)
Location: Lagos
Main Responsibilities
Flexibility required as daily routine may vary.
- Provide Help
Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.
You’ll be expected to keep up-to-date with product details so they can be explained to clients.
- Resolve Complaints
As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.
- Escalate Inquiries
Occasionally, it is necessary to hand an issue to someone more senior to deal with.
- Create Reports
As required; of activities, calls, messages and resolutions reached.
Required Qualifications
· A First degree in any discipline at a second class level or higher
· Good computer skills and adept knowledge of standard software (MS Office suite)
- Good writing skills
- Good diction.
- Previous call center training, qualification or experience would be an added advantage.
Personal Attributes
· Friendly personality
· Interested in helping people
· Polite and tactful.
· Solution and objective oriented, organized, methodical
· Ability to work independently and within a team
· Good analytical skills
Application Closing Date
3rd February 2017.
How to Apply
Interested and qualified candidates should send a ONE PAGE essay describing themselves as well a detailed Curriculum Vitae to: recruitment@healthassur.com
Note Only short-listed candidates will be contacted.