Posted on: Tue 24-01-2017

Customer Service Assistant at Health Assur Ltd.

Health Assur Ltd, a new health management company requires the services of a suitable candidate to fill the position below. This position is at the entry level with good growth potential and room for career advancement

Job Title: Customer Service Assistant (entry level)

Location: Lagos

Main Responsibilities

Flexibility required as daily routine may vary.

• Provide Help

Engaging with all clients and customers. Answering queries and offering information, this job involves a lot of interaction with clients and subscribers. Customer service assistants may work with customers by phone, online (via e-mails) or in person.

You’ll be expected to keep up-to-date with product details so they can be explained to clients.

• Resolve Complaints

As the public face of the company, the customer service assistant must listen to a customer's problem and deal with it calmly and politely.

• Escalate Inquiries

Occasionally, it is necessary to hand an issue to someone more senior to deal with.

• Create Reports

As required; of activities, calls, messages and resolutions reached.

Required Qualifications

·       A First degree in any discipline at a second class level or higher

·       Good computer skills and adept knowledge of standard software (MS Office suite)

• Good writing skills
• Good diction.
• Previous call center training, qualification or experience would be an added advantage.

Personal Attributes

·       Friendly personality

·       Interested in helping people

·       Polite and tactful.

·       Solution and objective oriented, organized, methodical

·       Ability to work independently and within a team

·       Good analytical skills

Application Closing Date

3rd February 2017.

How to Apply

Interested and qualified candidates should send a ONE PAGE essay describing themselves as well a detailed Curriculum Vitae to: [email protected]

Note Only short-listed candidates will be contacted.

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