HealthPlus Limited - Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. CasaBella International was incorporated in 2008 and became the exclusive distributor for Revlon in Nigeria. The first CasaBella store opened in Lagos in 2010 and today, CasaBella Beauty is the fastest-growing retailer of beauty supplies in West Africa.

 

We are recruiting to fill the position below:

 

Job Title: Customer Service Officer

 

Reference: HP/CS/CSO/09

Location: Lagos

Contract Type: Permanent

 

Job Functions    

Call Centre,Communications,Hospitality,Operations,Retail

 

Industries:

Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

 

Specification    

Manage large amounts of inbound calls & emails in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to up-sell/link-sell/cross-sell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our Customer Interaction Log in a comprehensible way

Responsible for monitoring customer satisfaction levels

Follow through on customer issue resolution

Support implementation of incremental initiatives towards improving customer experience

Make recommendations to Customer Service Manager to improve customer experience

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

 

Requirements    

Bachelor's degree in Pharmacy

Minimum of 2 years related experience in a structured organisation

Proficiency in English and/or any other required languages

Awareness of industry’s customer service trends

Strong client-facing and communication skills

Multi-tasking skills

Customer service orientation

Result oriented

Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

 

Salary

Market Related.

 

Application Closing Date

30th September, 2019.

 

How to Apply

Interested and qualified candidates should: