Rescue Technologies Limited - Our Company is a foremost provider of technically enhanced Emergency and Medical services solutions.
We are recruiting to fill the position below:
Position: Emergency Contact Center Manager
Location: Lagos
Job Description
Ultimately responsible for all ECC operations: coordination, QA, compliance to SOP’s, advisory and team integration.
Job Smmary * Monitoring random calls to improve quality, minimise errors and track operative performance;
* Reviewing the performance of staff, identifying training needs and planning training sessions;
* Recording statistics, user rates and the performance levels of the centre and preparing reports;
* Handling the most complex customer complaints or enquiries;
* Organising staffing, including shift patterns and the number of staff required to meet demand
* Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;
* Liaising with other managers to ensure a seamless call centre operation regularly
* Review reports from emergency call dispatcher per shift
Job Requirements
* Medical degree from a reputable institution
* Copy of current practice licence
* Copy of Certificate for first aid, BLS, ACLS
* Excellent leadership skills
* Analytical and pay attention to details
* Proffers solutions through innovation
* Result oriented and timely in response
* 5-7 years’ experience in ECC operations
* Sound medical knowledge
Application Closing Date
12th May, 2017.
How to Apply
Interested candidates should forward their CV's to: [email protected] with the Job title
ABUJA: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
PORTHARCOURT: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
LAGOS: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
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