MEDIPLAN Healthcare Limited is a Health Maintenance Organization incorporated in May 2000 in Nigeria to carry on the business of providing healthcare services to corporate organizations and members of the public, under a prepaid arrangement, utilizing a network of primary, secondary and specialist healthcare providers nationwide.

 

Mediplan Healthcare Ltd is recruiting to fill the vacant position of

 

Job Title: Experienced Call Centre Agents (Medical Executives - Nurses)

 

Location: Lagos

 

Description:

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

 

Job Schedule:

Establishes insurance policies by obtaining client information; determining eligibility; maintaining database.

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Support and provide superior service via phones, e-mails as a receiver and caller

Use questioning and listening skills that support effective telephone communication.

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Understand the impact of attitude in handling calls professionally

Effectively deal with job stress, angry callers, and upset customers

Use the most appropriate way to communicate with different behavior types on the telephone.

Apply the elements of building positive rapport with different types of customers over the phone.

Apply the proper telephone etiquette to satisfy various customer situations.

Apply appropriate actions to effectively control a telephone call.

Identify voice skills and how to enhance a good telephone presentation.

Meets commitments to customers

Display Time flexibility towards shifts as per work floor requirements

Other duties as assigned.

 

Personal Characteristics/Skills desired

Strong organizational skills

Strong logical and analytical thinker

Strong internal drive to deliver results

Ability to concentrate and pay close attention to detail

Strong written and verbal communication skills

Ability to prepare and submit reports

Good computer knowledge

 

HMO working experience will be an added advantage

 

Application Closing Date

5.00pm 31st May, 2013

 

Method of Application

You are expected to make the position applied for the subject of your e-mail. For example: "Application for the Post of Call Centre Agent"

All applications with current curriculum vitae and credentials attached must be submitted electronically and should reach the company on or before 5.00 p.m. Friday, 31st May, 2013 and should be e-mailed to: [email protected]

 

Please note: All applications that do not follow the above specified conditions will not be treated.

Only shortlisted candidates will be contacted