Posted on: Fri 22-01-2016

Catholic Relief Services (CRS) is an International non-governmental organization supporting relief and development work in over 99 countries around the world. CRS programs assist persons on the basis of need, regardless of creed, ethnicity or nationality. CRS works through local church and non-church partners to implement its programs, therefore, strengthening and building the capacity of these partner organizations is fundamental to programs in every country in which CRS operates. CRS re-established presence in Nigeria in 2000 and currently focuses on vulnerable children, agriculture, health and HIV, extractives and governance, and peace building programming.

We are recruiting to fill the following vacant positions:

Position: Technical Advisor - Case Management and Referral System

Location: Abuja

Job Summary

• The Case Management and Referral System Technical Advisor will focus on strengthening the existing case management systems of PEPFAR OVC Implementing Partners (IPs) and CSOs/CBOs based standardized approaches and tools for identification, assessment, case plan development, service provision or referral, monitoring and case closure.

• Particular attention will be given to providing technical assistance and support to IPs and CSOs to develop household case plans that focus on graduation and transition and to monitor their implementation as one way to track progress towards graduation.

• The position will work closely with the Government System Strengthening Technical Advisor to ensure that critical information collected within the case management process is used to inform government strengthening efforts. S/he will also work with the Zonal State Coordinators to ensure appropriate linkages with and information sharing between SACAs, SMWASD and LGAs and the PEPFAR OVC IPs and CSOs.

• There will be coordination between and information sharing amongst this position, the Organizational Development Technical Advisor and the HES Technical Director, especially as it relates to graduation and transition to ensure that existing or adapted case management approaches, tools and tracking better support households in making progress towards graduation and reduced economic vulnerability.

• This position will co-lead with the Household Economic Strengthening (HES) Technical Director, training of PEPFAR OVC IPs/CSOs, to assess and track household progress towards graduation based on benchmarks identified in collaboration with IPs/CSOs.

• In addition, this position will be responsible for overseeing the facility catchment area study, supporting IPs to diagnose gaps in existing bi-directional referral mechanisms, and using this information to refine referral mechanism.

• S/he will be responsible for providing technical guidance to strengthen referral networks amongst social service providers and between social service providers and health facilities.

• This will include identification of successful referral models within Nigeria, developing and providing training in relevant guidance, delivery mechanisms, and promising practices.

• S/he will work closely with 4Children to develop appropriate SoWs and source STTA to strengthen PEPFAR OVC IP case management and referral systems, paying particular attention to strengthening bi-directional referrals and supporting the integration of OVC-centered services into facility settings, where appropriate.

• This position will maintain regular contact with 4Children staff that are looking at case management and referral mechanisms, globally, and will utilize tools, approaches and promising practices when and where appropriate.

Specific Responsibilities

• Provide technical leadership and guidance in the assessment, planning and implementation of capacity strengthening activities to support PEPFAR OVC IPs as they work with CSOs/CBOs in relation strengthening to case management systems and referral networks. Leverage the sustainability planning process to assess the existing case management processes and referral networks; ensure that all costed State and IP sustainability plans incorporate improvements in case management systems and referral networks; participate in National, Zonal/State meetings to support this planning.

• Coordinate the implementation of and dissemination of findings from the health facility catchment area assessment and mapping exercise to better understand the programmatic implications of the pivot, focus on scale-up LGAs and the ability of clients to access community-based services in collaboration with MEAL Manager and 4Children Core Team.

• Support the implementation of an organizational network analyses (ONA) in collaboration with STTA, Government System Strengthening Technical Advisor and the Zonal State Coordinators.

• Develop terms of reference for a technical working group (TWG) for case management and referral networks; solicit membership and support regular meetings and the development of products that support GON Ministries, PEPFAR OVC IPs and their partners to improve case management and referrals.

• Lead the development and implementation of strategies, approaches and tools to strengthen case management and referral networks among SMWASDs, SACAs, PEPFAR OVC IPs, health facilities and their partner CSO/CBOs. Liaise with FMWASD and TWG to ensure alignment with National guidance and tools.

• Support the role out and dissemination of updated guidance, standard operating procedures and other job-aids to facilitate case management and referral at the household and community levels to health and social services.

• Oversee quality improvement initiatives and learning exchanges related to case management and referral networks among GON, PEPFAR OVC IPs and their partners.

• Develop scopes of work and oversee consultancies and short-term technical assistance as needed in relation to case management and referral networks.

• Work closely with HES Technical Director, PEPFAR OVC IPs and collaborating CSOs/CBOs to strengthen their case management capacity and develop standardized tools and approaches to increase the ability of volunteers and households to track their own progress towards graduation.

• Develop household graduation benchmarks in collaboration with the HES Technical Director and PEPFAR OVC IPs and CSOs; ensure a mechanism for assessing and tracking benchmarks towards graduation is integrated into the case management system.

• Strengthen coordination and networking, linkages and communication among SACAs, SMWASDs, other GON entities, LGAs, and CSOs/CBOs in collaboration with the Government System Strengthening Technical Advisor, Organizational Capacity Strengthening Technical Advisor, Zonal State Coordinators and PEPFAR OVC IPs.

• Provide technical guidance to strengthen referral networks/mechanisms amongst social service providers and between social service providers and health facilities.

• Identify successful referral models within Nigeria, developing and providing training in relevant guidance, delivery mechanisms, and promising practices.

• Conduct monitoring field visits to PEPFAR OVC IPs/CSOs to provide mentoring technical assistance.

• Provide timely inputs to 4Children Nigeria annual planning, monitoring, reporting and budgeting processes.

• Ensure a culture of accountability and learning through regular monitoring to project sites, providing oversight of studies and assessments and proper documentation of tools and to contribute to learning and building the evidence around case management and referral networks.

• Document project results and impacts in various forms, including media stories, promising practices, lessons learned, case studies, client satisfaction, etc.

Qualifications

• Advanced university degree required, preferably in medicine or nursing or public health and social work (e.g. Community Health Medical Doctor, dual Master’s degree in Social Work and Public Health).

• Minimum five years’ experience in an advisory role in relation to HIV care and treatment and/or OVC programming, including expertise in case management system and referral network design, assessment, implementation, monitoring and evaluation; familiarity with the use of organizational network analysis in relation to referral networks a plus.

• Experience working in both healthcare and community settings.

• Experience using quality improvement science at the health facility and community levels; ability to lead improvement collaboratives highly desirable.

Demonstrated ability to design and conduct trainings.

• Demonstrated ability to develop user-friendly guidance, tools and standard operating procedures for use at the health facility, CSO/CBO and community levels and the ability to provide training, technical assistance and mentoring in their use.

• Knowledge of GON and PEPFAR programming, process, guidance and frameworks is strongly preferred.

• Supervisory experience preferred.

• Experience coordinating assessments, data collection and similar activities preferred.

• Capacity to work closely with, understand, and support diverse partners including but not limited to State and LGA government actors, PEPFAR OVC IPs, civil society and faith-based organizations as well as healthcare providers and social service providers.

• Strong interpersonal skills and the ability to manage complex and sensitive organizational relationships particularly between health facilities and community-based providers of social services.

• Strong analytical, negotiation and mentoring skills.

• Excellent written and oral communications skills in English.

• Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook; familiarity with network analysis software a plus.

Qualifications

• Advanced university Degree required, preferably in Medicine or Nursing or Public Health and Social work (e.g. Community Health Medical Doctor, dual Master's Degree in Social Work and Public Health).

• Minimum five years’ experience in an advisory role in relation to HIV care and treatment and/or OVC programming, including expertise in case management system and referral network design, assessment, implementation, monitoring and evaluation; familiarity with the use of organizational network analysis in relation to referral networks a plus.

• Experience working in both healthcare and community settings.

• Experience using quality improvement science at the health facility and community levels; ability to lead improvement collaboratives highly desirable.

• Demonstrated ability to design and conduct trainings.

• Demonstrated ability to develop user-friendly guidance, tools and standard operating procedures for use at the health facility, CSO/CBO and community levels and the ability to provide training, technical assistance and mentoring in their use.

• Knowledge of GON and PEPFAR programming, process, guidance and frameworks is strongly preferred.

• Supervisory experience preferred.

• Experience coordinating assessments, data collection and similar activities preferred.

• Capacity to work closely with, understand, and support diverse partners including but not limited to State and LGA government actors, PEPFAR OVC IPs, civil society and faith-based organizations as well as healthcare providers and social service providers.

• Strong interpersonal skills and the ability to manage complex and sensitive organizational relationships particularly between health facilities and community-based providers of social services.

• Strong analytical, negotiation and mentoring skills.

• Excellent written and oral communications skills in English.

• Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook; familiarity with network analysis software a plus.

Position: Sustainability Coordinator

Location: Abuja

Job Description

• The Sustainability Coordinator will provide vision and technical leadership on all aspects of the planning, implementation and evaluation of all graduation/transition and sustainability support provided to PEPFAR Nigeria OVC Implementing Partners (IPs).

• Initially, the Sustainability Coordinator’s focus will be on sustained-support States to ensure the responsible graduation and transition of OVC and their households and sustainability of select interventions at the State, LGA and community levels.

• He/She will provide direct supervision to the Organizational Development Technical Advisor, Government System Strengthening Technical Advisor and Advocacy Technical Advisor to ensure coordination and synergy among these positions.

• This position will collaborate with 4Children HQ and consultants to develop the methodology, guidance and tools for the sustainability planning workshops.

• He/She will ensure high quality implementation of the workshops and accompaniment of IPs during the regional workshops and as IPs implement their sustainability plans.

• He/She will also liaise with the FMWASD, NACA, FMOH, UNICEF, and the Global Fund for AIDS, Tuberculosis and Malaria (GFATM) around key issues related to graduation, transition and sustainability at the government and donor levels.

Specific Responsibilities

• In collaboration with project staff, provide guidance and technical oversight to PEPFAR OVC IPs, government

• partners and other collaborating agencies to ensure that objectives around sustainability, graduation/transition are achieved.

• Liaise with 4Children Core Team to gather lessons learned around sustainability planning, graduation and transition from similar programs (e.g., PEPFAR supported programs, USAID Office of Food for Peace Title II programs, Feed the Future programs) and use this information to inform 4Children Nigeria’s approach to sustainability planning.

• Lead the conceptualization and implementation of 4Children Nigeria’s harmonized, standardized, and contextualized approach to holistic, costed sustainability planning at the PEPFAR OVC Implementing Partner, government, civil society, community, household and individual levels to support OVC and household graduation/transition and social service system strengthening; ensure alignment with national graduation strategy and criteria.

• Orient all 4Children Nigeria staff, STTA and consultants to the sustainability planning process and ensure their role in the process is understood.

• Oversee the design and implementation of sustainability planning workshops; facilitate workshop sessions.

• Oversee the development of analytical framework to support the analysis of existing organizational and technical capacity assessments to inform sustainability planning as well as any new assessments, as needed.

• Coordinate all 4Children Nigeria’s efforts around organizational and technical capacity strengthening at the PEPFAR OVC IP, key Government of Nigeria (GON) institutions, LGAs, Networks and civil society organization/community-based organizations (CSO/CBO) levels, ensuring the use of the most appropriate capacity strengthening approaches (e.g., training, accompaniment, exchange visits, on-the-job training, etc.).

• Coordinate and harmonize capacity building activities and technical assistance provided by the Government System Strengthening, Organizational Capacity Strengthening (CSO), and Advocacy Technical Advisors; ensure appropriate sequencing.

• Oversee the identification of capacity strengthening needs and provision of high-quality technical assistance to USG OVC IPs, Networks and select Government of Nigeria entities related to household graduation/transition and social service system strengthening.

• Liaise with Parenting and Youth Technical Advisor, Case Management and Referral Technical Advisors and Household Economic Strengthening Technical Director to ensure alignment of capacity building activities and technical assistance as well as appropriate sequencing.

• Collaborate with 4Children technical staff (Core team and Nigeria) to identify ways to incorporate sustainability planning, graduation/transition into existing project activities such as social service and health system strengthening, case management and household economic strengthening being implemented by USG IPs.

• Develop terms of reference for a technical working group (TWG) for sustainability; solicit membership and support regular meetings and the development of products that support GON Ministries, PEPFAR OVC IPs and their partners to sustainability planning, graduation and transition; liaise with FMWASD, NACA and FMOH and TWG to ensure alignment with National guidance and tools.

• Engage 4Children consortium partners, as appropriate, during key stages in the project cycle for their insights on the appropriateness of program approaches and interventions and for quality assurance.

Partnership:

• In collaboration with the Program Director, foster positive collaboration among 4Children Core Team, 4Children Nigeria, CRS Nigeria and USAID/CDC Nigeria.

• Establish, build and manage effective partnerships with PEPFAR OVC IPs, key Nigerian ministries, institutions, UN agencies, learning institutions, donors, networks and organizations at the National, State and the zonal levels promote local ownership and a HIV-sensitive social service system.

• Identify opportunities for linkages with other USG-funded and donors supported projects and organizations to support 4Children Nigeria project objectives.

Human Resources Management:

• Coordinate and provide support supervision for to the Technical Advisors for: Government System Strengthening, Organizational Capacity Strengthening (CSO), and Advocacy.

• Provide support to the Government System Strengthening Technical Advisor in relation to the coordination and management of the 10 Zonal State Coordinators.

• Ensure staff compliance with all CRS administrative and operational procedures and policies, as well as applicable to the donor regulations.

• Oversee consultants and short-term technical assistance related to sustainability.

Planning, Monitoring, Reporting & Learning:

• Ensure project planning, reporting, budgeting and financial management pertaining to the sustainability components of the project area completed in a timely manner.

• Monitor progress toward sustainability plan benchmarks/indicators and provide frequent progress reports to the Program Director.

• Identify with support of 4Children Nigeria Technical Advisors opportunities for exchanges through quarterly meetings/visits/webinars/calls among IPs and States for learning around sustainability, capacity strengthening, and graduation/transition.

• Ensure documentation of the 4Children graduation and sustainability planning model, lessons learned, and case studies.

• Liaise regularly with 4Children Core Team engaged in similar activities, including a global Community of Practice around sustainability/graduation/transition.

Supervisory Responsibility:

• The Sustainability Coordinator directly supervises the Organizational Development Technical Advisor, Government System Strengthening Technical Advisor and the Advocacy Technical Advisor. S/he will also oversee consultants and the provision of short-term technical assistance.

Qualifications

• Doctoral or Masters degree in International Development, Public Health, or related field.

• Minimum of 8 years of senior-level experience in project management and supervision in the context of PEPFAR-supported programs, preferably those targeting orphans and vulnerable children.

• Experience in the development and implementation of capacity strengthening plans to support sustainability and transition to local ownership.

• Demonstrated ability to work with and reach consensus among a wide-range of stakeholders including donors, government, PEPFAR Implementing Partners, UN agencies, civil society and faith-based organizations and the private sector.

• Demonstrated proactive leadership ability, as well as supervisory and personnel management experience.

• Demonstrated ability to prepare and analyze work plans and budgets.

• Demonstrated ability in rapid assessment, program analysis, project monitoring and evaluation, partnership, and sustainability issues.

• Familiarity with USG rules and regulations.

• Familiarity and understanding of the Nigerian State planning and budgeting processes as well as planning processes of USG IPs.

• Ability to work effectively in diverse environments and under pressure.

• Proficiency in the use of Microsoft Office suite, including Word, Excel, PowerPoint and Outlook.

Travel:

• The Sustainability Coordinator will be expected to travel within Nigeria and potentially outside of Nigeria to attend conferences, workshops or other activities related to the project.

Position: Program Assistant

Location: Abuja

Job Summary

• The Project Assistant will provide logistic and administrative support to the 4Children Nigeria team to ensure project timeline and deliverables are met, in particular provide key support to the Program Director to ensure proper project implementation, achievement of targets, and communication with partners, donor and key stakeholders.

• The position with liaise with program staff with the goal of providing efficient program and administrative support thereby ensuring timely and efficient program delivery.

Specific Responsibilities

• Provide support in the development of project materials, reports, presentations, and webinars.

• Schedule conference calls, distribute agendas and take meeting notes, track action items, and provide key related analysis, materials, and other supporting resources.

• Provide administrative and logistical support for technical assistance projects, including development and formatting of resource materials, customization of standardized materials from templates, and posting resources to website.

• Support technical assistance projects by conducting website user set-up, data entry, data management and upload, and data quality control review processes.

• Work with other team members to ensure that project-related activities are tracked in work plans and support tracking tools.

• Ensure program information is uploaded and updated in Gateway on an ongoing basis.

• Provide input for process improvement in streamlined procedures, accurate data and high quality client service.

• Support meetings with note taking and minute development and sharing when requested.

• Build strong, positive relationships with all internal and external project stakeholders for ongoing communication, collaborative planning, and shared problem-solving.

• Support the development of annual work plan and budget activities as requested.

• Provide ongoing coordination of program staff travels plans working closely with CRS administration team, procurement and logistics teams including drivers.

• Provide human resources management functions in coordination with the human resources manager

• Based on need, the Program Assistant will perform petty cash management role for the office.

Qualifications

• Bachelor's degree in International Development, Public Health, Psychology, Sociology or related field.

• Minimum 2 years in providing administrative support in a similar context.

• Strong interpersonal, cross -cultural and training/mentoring skills

• Proficiency in MS Office Applications: Word, PowerPoint, Outlook, Excel

• Experience providing logistical support and general project support, such as activity tracking, task coordination, and material formatting.

• Superior attention to detail and the ability to meet stringent deadlines

• Strong analytical, problem-solving and decision making capabilities

• Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment

• Strong team player with the ability to take initiative and work well independently

• Excellent verbal, oral, interpersonal and written communication skills in English

• Ability to exercise good judgment, discretion, tact, and diplomacy.

Travel:

• Regular travel within Nigeria to provide administrative and logistical support at partner planning meetings, trainings, program review workshops and other events as required.

Position: Monitoring, Evaluation, Accountability and Learning (MEAL) Manager

Location: Lagos

Job Summary

• The Monitoring, Evaluation, Accountability and Learning (MEAL) Manager is responsible for the day-to-day tracking and reporting of activities under the 4Children Nigeria program.

• The role includes but is not limited to the development of standardized data collection tools and database systems; frequent data collection; verification of results reported; analysis and presentation of findings and project progress; implementation of project accountability mechanisms; and the provision of feedback to partners.

• The MEAL Manager will ensure that systems are in place to measure the project’s impact and progress and that data is readily available to be used as a foundation for programmatic adjustments and evidence-based decision-making.

• In addition, s/he will take the lead in designing a learning agenda, assessment, and research protocols, receiving institutional review board approval, identifying relevant STTA, overseeing data collection and report writing pertaining to all data collection and operations research conducted under this project in collaboration with subject matter experts.

• The MEAL Manager will lead writing of project reports in line with donor timelines and regulations.

• This position will supervise the Database Officer..

Specific Responsibilities
MEAL Strategy & Design:

• Ensure that the 4Children Nigeria MEAL systems are in compliance with both CRS global and regional policies, procedures, standards, and strategic initiatives as well as 4Children core team standards.

• Support 4Children Nigeria technical staff to design and implement assessments, gender analysis, stakeholder analysis, organizational capacity assessments, and other data collection and analysis activities.

• Collaborate with 4Children Core Team to develop a protocol for a treatment facility catchment area assessment aligned with relevant USG and Government of Nigeria rules and regulations.

• Collaborate with Household Economic Strengthening Technical Director to design an assessment of the household vulnerability assessment (HHVA) and develop recommendation for improvement based on the findings of the assessment

• Support 4Children Nigeria technical staff to develop a learning agenda and design associated operations research.

• Develop and review Results Frameworks, ProFrames, M&E Plans, and Analysis Plans as needed.

• Support the documentation of lessons learned, best practices, program data, evaluations, and other information to generate donor communication pieces, success stories, case studies, and other high-quality, results-based documentation.

Tool Development:

• Participate in the development and standardization of forms and tools to collect relevant disaggregated data on project monitoring indicators, effects and impacts (Simple Measurement of Indicators for Learning and Evidence-based Reporting, also known as SMILER).

• Develop tools for treatment facility catchment area studies, preferably within i-Form builder

• Develop data flows, reporting maps and templates, to ensure the appropriate information arrives to the right program staff in a timely and efficient manner.

• Support the development tools to track progress on sustainability plans at the organizational/institutional levels and benchmarks for household graduation/transition

• Assist in developing digital data collection systems, where appropriate

• Train and support relevant IP and/or CSO/CBO on the use of tools and management of data flow

• Ensure that all project monitoring arrangements comply with the project and donor agreements and, in particular, ensure that the agreements are concretely operationalized

Collection, Review, and Analysis of Data:

• Systematically collect, validate and analyze data and ensure that it is accurate and of the highest quality.

• Participate in all aspects of realizing studies and evaluations, which includes but is not limited to: scope of work development, consultant identification, planning and arranging logistical arrangements for field research, overseeing sampling strategies, leading the selection of sites to be visited, attending research and tool training workshops, leading quantitative, qualitative and participatory data collection efforts in the field, supervising the execution of field studies and ensuring the reliability and validity of data.

• Lead the use of technology for monitoring, evaluation, accountability and learning.

• Identify and oversee technical assistance in geographic information systems (GIS) for assessments, other project activities and data-informed decision-making.

• Ensure participatory analysis of monitoring data gathered through established accountability mechanisms as specified in the MEAL System/Plan/Binder.

• Prepare reports to support data-informed decision-making by project leadership.

• Ensure project evaluations (including mid-term, final, after-action reviews or if applicable Real Time Evaluations) are organized and managed in timely and quality manner

• Ensure evaluation results are used to enhance learning and improve interventions.

• Ensure project lessons learned are captured and used in future similar projects including uploading and upgrading of program documentation on CRS Gateway.

Partner Support:

• Coordinate and ensure appropriate and timely involvement of IPs in MEAL activities.

• Review relevant data collection systems as implemented by partners, to ensure rigor and appropriateness of practices.

• Lead formal training events for IP M&E staff to enhance their capacity for sound implementation.

Qualifications

• Master's degree in Statistics, Public Health, Economics or other a field related to Monitoring and Evaluation.

• Minimum five years of experience in monitoring and evaluating, with a focus on capacity strengthening and PEPFAR programs preferred.

• Demonstrated ability to apply principles and current approaches in program M&E using both quantitative and qualitative methods, especially those of PEPFAR.

• Significant experience in conducting quantitative and qualitative assessments and surveys (including sound understanding of sampling).

• Proficiency in database development/management, SPSS, EPI-Info, Access, Excel and skills in analyzing, interpreting and communicating information to various stakeholders.

• Experience with facilitation, capacity strengthening and partnership building, with the capacity to empower staff through opportunities for growth and development

• Ability to transfer knowledge through formal and informal trainings

• Experience using ICT for data collection

• Familiarity with measures and tools used in household economic strengthening, food security, and agriculture a plus.

• Familiarity with NOMIS and GIS a plus.

• Experience using appreciative inquiry and conflict sensitivity techniques a plus.

• Demonstrated proactive leadership ability, as well as supervisory and personnel management experience.

• Excellent oral and written communication and interpersonal skills.

• Excellent organizational skills, team work and ability to prioritize tasks in a timely manner.

• Strong interpersonal, communication and organizational skills as well as good judgment and vision.

• Strong written and verbal communication skills.

• Sound coordination skills and a demonstrated ability to multi-task.

• Demonstrates diplomacy, flexibility, and resourcefulness.

• Strong critical thinking and creative problem-solving skills.

Travel:

• Extensive travel within Nigeria to provide monitoring and technical support to partners, participation at training and program review workshops. The MEAL Manager may also travel internationally to participate at relevant conferences, communities of practice and learning events.

Method of Application

Interested and qualified candidates should download the CRS Application Form below and send with a detailed 3-page resume in a one-word document to: [email protected]

Click here to download the CRS Application Form

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