Posted on: Thu 08-12-2016

• You are expected to contribute meaningfully with the following duties:
• Answering product and service questions; suggesting information about other products and services.
• Engage in Tele- Medicine; advise client on what to do over the phone in case of an Emergency before the medics get to the client.
• In charge of the dispatch of Ambulance.
• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintaining all customer records- if required-by updating account information.
• Preparing product or service reports by collecting and analyzing customer information.
• Contributing to team effort by accomplishing related results as needed.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfill requests by clarifying desired information; completing transactions; forwarding requests.

• Good influencing and problem solving skills
• Good People Skills
• Good Listening Skills
• Telephone Skills
• Ability to learn fast
• Ability to work under pressure
• Data Entry Skills
• Core Skills required

• To ensure that the core goals of the organization is achieved through
• Keeping equipment operational by following established procedures; reporting malfunctions.
• Updating job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

---

---