Posted on: Thu 18-04-2024

Job Description

• To greet patients warmly when they arrive at the medical office, clinic or hospital.
• Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
• Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes as at when and if required.
• To gather information from patients upon patients' arrival completing data forms appropriately.
• Responsible for all incoming and outgoing mails on behalf of the hospital.
• Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
• Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
• Give daily and weekly report to head of unit on customer feedback and daily job schedule.
• Confirm patient eligibility the insurance company they are registered with.
• Review referrals and authorizations.
• Gets approval and authorization codes for patients before any treatment is carried out.
• Maintains important documents, files, and records in an organized manner.
• Supports managers and employees through a variety of tasks related to organization and communication
• Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.
• Follow all regulations and guidelines set in the agreement between the health insurance companies and Nova Medi Clinic.

Qualification

• Applicants who posses any of the following can apply:  OND/HND/BSc/BA/NCE (If Bsc or BA, applicant must be currently serving under NYSC)
• We strongly encourage applicants around Maitama Abuja environs currently serving under NYSC to apply.

Experience / Requirements

• Applicant must be computer literate / willing to work night shift on a rotation basis

Location

• Maitama, Abuja (FCT)

Salary 

• N50,000 Monthly (One year Internship role)

Method of Application

• Interested applicants are to send CV Only to:  [email protected]  using the Jo role as subject of email.

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