GILEAD PHARMACEUTICAL LIMITED - We are a fast growing pharmaceutical company engaged in developing,manufacturing and marketing a broad range of pharmaceutical products.Our core strength lies in developing and manufacturing differentiated pharmaceutical products in-house which we commercialize through our marketing infrastructure across geographies and relationships with multi-national pharmaceutical companies across Africa.
We are recruiting to fill the position below:
Position: Food and Nutrition Customer Service Specialist
Location: Lagos
Job Description
* This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
* This individual will also be involved in product testing, documentation and hosting occasional
phone training sessions as needed.
Job Responsibilities
* Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email Keep customer informed of progression with issues and provide follow up Continually review, revise and update customer account data for accuracy, including contacts and mailing information
* Provide support and assistance to remote and internal team members
* Address account escalations and deal with unique customer requirements
* Keep accurate documentation of support activities and communications
* The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.
Qualifications
Required Skills and Qualifications:
* Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
* Strong PC and system navigation skills, specifically in a Windows-based environment
* Previous customer service or support and/or basic technical experience required
* Excellent verbal and written communication skills and interpersonal skills required
Knowledge and Abilities:
* Basic knowledge of food and/or nutrition-related information is a must
* Able to multi-task in a fast-paced environment/set priorities within time constraints
* Courteous and professional phone manner, demeanor and attitude are essential
* Proven ability to meet deadlines, problem solve and teach others
* Excellent organizational, and customer service skills
* Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
Application closing Date:
30 November, 2016
Method of Application
Note: Only shortlisted applicants will be contacted
ABUJA: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
PORTHARCOURT: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
LAGOS: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
You may also like
Production Pharmacist at a Pharmaceutical Manufacturing Company - Global Profilers
Global Profilers - Our client, a Pharmaceutical Manufacturing company in Ag…
Assistant Technical Officer - Pharmacy at Family Health International (FHI 360)
FHI 360 is a global organization that mobilizes research, resources and rel…
Pharmacy Procurement Officer at Pharmarun
Pharmarun is an on-demand platform providing fast and easy access to medica…
Medical Sales Representative at an Indigenous Pharmaceutical Company (18 Openings)
We are an indigenous Pharmaceutical company with foreign partners and brand…
Pharmacist (Omole Phase I) at Shopmedic Pharmacy and Stores
Shopmedic Pharmacy and Store - We are set out to lead the community Pharmac…
