GILEAD PHARMACEUTICAL LIMITED - We are a fast growing pharmaceutical company engaged in developing,manufacturing and marketing a broad range of pharmaceutical products.Our core strength lies in developing and manufacturing differentiated pharmaceutical products in-house which we commercialize through our marketing infrastructure across geographies and relationships with multi-national pharmaceutical companies across Africa.
We are recruiting to fill the position below:
Position: Food and Nutrition Customer Service Specialist
Location: Lagos
Job Description
* This is an exciting opportunity for an individual looking for a fast paced environment where experience will be drawn upon to effectively assist in resolving customer issues.
* This individual will also be involved in product testing, documentation and hosting occasional
phone training sessions as needed.
Job Responsibilities
* Provide timely and efficient application and basic technical support to existing customers via phone, web and/or email Keep customer informed of progression with issues and provide follow up Continually review, revise and update customer account data for accuracy, including contacts and mailing information
* Provide support and assistance to remote and internal team members
* Address account escalations and deal with unique customer requirements
* Keep accurate documentation of support activities and communications
* The successful candidate must be able to work under pressure in a busy environment and have an aptitude for logical problem solving taking ownership until resolution.
Qualifications
Required Skills and Qualifications:
* Requires bachelor's degree in foods and nutrition, dietetics, or a related field OR the equivalent of 1-2 years' work experience in the above mentioned areas
* Strong PC and system navigation skills, specifically in a Windows-based environment
* Previous customer service or support and/or basic technical experience required
* Excellent verbal and written communication skills and interpersonal skills required
Knowledge and Abilities:
* Basic knowledge of food and/or nutrition-related information is a must
* Able to multi-task in a fast-paced environment/set priorities within time constraints
* Courteous and professional phone manner, demeanor and attitude are essential
* Proven ability to meet deadlines, problem solve and teach others
* Excellent organizational, and customer service skills
* Must be able to work independently as well as coordinate efforts with other team members on universal customer issues.
Application closing Date:
30 November, 2016
Method of Application
Note: Only shortlisted applicants will be contacted
ABUJA: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
PORTHARCOURT: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
LAGOS: Training Schedule for Basic Life Support BLS, Pediatric Advanced Life Support (PALS), Advanced Cardiovascular Life Support ACLS, First Aid, CPR, AED
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